Return and Exchange policy

• We have a 7-day replacement policy. You can email us at returns@itstanjore.com with high-quality images of the product to proceed with the replacement. 

• Once the request is received, our team will review it within 24 - 48 business hours. If approved, it will follow the terms of return.

• A designated courier partner will pick up the product from your registered address. It can take up to 7 business days to pick up your product.

Terms of Return

• The product will need to be in its original packaging at the time of return. If the product is damaged because of not adhering to the terms mentioned above, the replacement will not be considered and the product will be shipped back to you as is. 

• Return requests will not be entertained if the products have been used in the 7-day return period. This will be ascertained at the time of inspection of the return package.

• Replacement order will be processed in  7 business days post-inspection of the package at the warehouse.

Product Exchange 

• If you want to exchange your product for another product or the same product with a different colour, please write to us within 7 business days of receiving your order.

• A handling fee of 200rs will be levied for product exchange. We will be sending the payment link to the registered email address.

• After the payment has been made a fresh piece will be sent to you of the same product.

• A return pickup will be initiated within 24 hours of you addressing your exchange. 

• If there is any cost difference between the two products, either a refund will be processed immediately or we will send you a payment gateway link via our payment gateway partners.

• Please note that the product will need to be returned in its original packaging. The logistics team will inspect the piece upon receiving it and if it is found that the product is damaged because of not adhering to the terms mentioned above, the exchange will not be considered and the product will be shipped back to you as is. 

End of Season Sale

Products sold during our End of Season Sale are final sale and do not qualify for returns or exchanges. Additionally, our 3-Year Tanjore Trust Warranty does not apply to these items. That being said, every Tanjore product is crafted with the highest quality, ensuring durability for years to come—even without the warranty. Please note that sale items may have slight imperfections in the leather, adding to their unique character.